Renault Eurodrive - Delivery & Return Procedures

Renault Eurodrive affiliates: CATO, afta, eNett, eway

Delivery & Return Procedures

Picking up your car

Your arrival

If you plan to and pick up the car on arrival and have supplied your flight details, simply call the depot with the phone number provided in the Travel Booklet when you arrive at the airport. We strongly suggest you make an appointment and/or supply your flight details when you book your car.

Pick-up procedure

When picking up your vehicle please present:

  • your passport (or identity card);
  • a copy of your Renault Eurodrive contract.

Your spouse, partner or a family member may also pick-up the car and drive it, providing they present an authorised document, present a certificate proving the relationship or a sworn statement of partnership with your signature.

You will be presented with several items:

  • vehicle registration papers;
  • a European accident report with instructions;
  • an insurance certificate;
  • an insurance assistance booklet;
  • two key (or cards) for the vehicle; and
  • a safety kit (fluorescent vest + a warning triangle).

Returning your car

Drop off procedure

Customers are required to call their return centre three business days before the scheduled drop-off date. All the information you need will be supplied during this call. You will be expected no later than 30 minutes after the arranged time.

If you need to change the drop-off time

Let your return centre know as soon as possible about any change in drop-off times, so that your local correspondent can welcome you in the best conditions.

If you need to change the drop-off location

To return your car to a different centre from pick-up, contact the centre of your choice no later than three business days before return date. You will be billed for return fees outside France not settled when making your order.

If you return your vehicle to a location different to the one you booked and paid for, you will be charged the full return location fee.

Abandoning the vehicle

Abandoning the vehicle outside the registered pick-up centers will be charged 400 Euros in France and 600 Euros out of France.

Items to be returned

You are required to return:

  • Your vehicle
  • The two keys (or cards) for the vehicle
  • Registration and drop-off papers
  • Warranty booklet and user's guide
  • Safety kit (fluorescent vest + warning triangle)
  • In case of accident, a completed European accident report